FREQUENTLY ASKED QUESTIONS (FAQ)

REGISTRATION

Do I need to register and set up an account to be able to order?

Registration is required to place an order. As a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.

What if I forget my username and password?

From the login page, click on the ‘Forgot your Password?’ link. You will be prompted to provide the email address you used to register and click ‘Submit’. A temporary password will be sent to your email with a link to Log In and update your account information. The customer is responsible for providing the correct email address and for ensuring that the email address is active.

How do I register?

From the Beautybar online store homepage, register by clicking on the ‘Register’ link beside the search bar. You will be directed to this page https://beautybar.com.ph/account/register  and can start to create a new account. You will be asked for your First Name, Last Name, Email Address and Account Password. A confirmation email will be sent to the email address you provided. Please provide a Valid and Active email address. The customer is

responsible for providing the correct information necessary to receive email notifications and order status updates on time.

PLACING AN ORDER

How do I place an order?

All orders are placed online through the site. You may Shop according to Size by clicking on the size under the Menu Bar or simply click on the product you wish to purchase, choose the color, size, quantity and click on the ‘Add to Bag’ button, and proceed to either purchase additional items by clicking ‘Continue Shopping’ or to ‘Proceed to Checkout’ You may check the items in your Bag at any time and any page during your shopping by hovering over the ‘Bag’ icon at the topmost right of the page, right beside the Search. A number beside ‘Bag’ will correspond to the number of items you have saved in your Bag.

Saving items in your Shopping Bag does not mean a reservation. The facility allows you to keep track of what you want to buy until you are ready to make the payment. Note though that while Beautybar ensures that all items are adequately stocked, it is possible that the item you saved in your Bag may be unavailable by the time you make the purchase. When this happens, you can pay for the items that are available, and keep the out-of-stock items saved in your bag You can visit the site regularly to check availability. If you are a registered user, you will be notified by a customer service representative of the availability of the items saved in your bag.

When is my order processed?

Orders are processed during regular business hours, 9am to 6pm from Monday to Friday, not including holidays. Orders placed on non-business days (Saturday, Sunday and Holidays) will be considered as orders placed on the next business days.

How soon will my order be processed?

All orders are processed immediately after payment has been confirmed.

Can I cancel my order?

Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘PLACE ORDER’ button.

PAYMENT

What are my payment options?

Customers can pay for the items and other charges if any (i.e., delivery), thru any of the following modes of payment:

ONLINE

1. Credit/Debit Card via Paypal
2. Credit/Debit Card or Gcash via Paynamics

Beauty Bar (Stores Specialists, Inc.) reserves the right to ask for additional reference from the customer (e.g., photo of valid ID), for the need to verify the payment made via credit card.

UPON DELIVERY

   a) Cash On Delivery (COD)

 

What is PayPal?

For information regarding PayPal payments and accounts, visit the PayPal website https://www.paypal.com/.

 

What is Paynamics?

Paynamics Technologies Inc. is an electronic payment solution provider that offers a secure, real-time payment processing of credit/debit cards and other payment systems online. 

 

Security

Payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the Issuing bank to authorize the transaction. SSI does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the beautybar.com.ph Checkout page to complete your order. For more information on authentication, please contact your issuing bank.

 

SHIPPING & DELIVERY INFORMATION

Where do you deliver?

Delivery is limited to addresses within the Philippines. Customers must provide accurate and complete delivery details, including:

1. Name of recipient; and
2. House no. or lot/block/phase no., street name, subdivision, barangay, town, province, and zip code; or
3. Unit no., floor building name, compound, street name, barangay, town, province, and zip code

The use of abbreviations is discouraged. Beauty Bar is not responsible for orders lost due to inaccurate/incomplete details provided by the customer. In cases of erroneous details leading to non-delivery, the customer will be charged for re-delivery to the correct address.

How will I be notified?

Customers are responsible for providing a correct contact number, preferably a mobile number, to receive order notifications and updates. Beauty Bar is not liable for issues arising from an inactive contact number.

How are my items delivered?

Orders will be delivered by official couriers:

• 2GO for select Metro Manila locations
• 2GO and LBC for provincial locations

Where can I see the corresponding delivery charges and how soon will I receive my orders?

Nationwide delivery is available. For Metro Manila orders, the shipping fee for the first 3 kilograms is Php150.00 per package, and for provincial orders, it is Php200.00 per package. An additional Php65.00 is charged for every kilogram in excess of 3 kilos. Orders exceeding Php1,500.00 qualify for free shipping.

Shipping and handling charges are added to the total price during the checkout process. 

Deliveries occur from 9 am to 6 pm, Monday to Friday. Changes due to holidays will be posted accordingly.

I cannot receive the package myself. Can I ask someone else to receive it for me?

Packages will only be surrendered to the person named in the delivery receipt, presenting proof of identification. In cases of the recipient's absence, an assigned representative must provide an authorization letter and proof of identification.

What should I do if I find an irregularity in the package?

Customers should notify Beauty Bar via email (custserv@Beautybar.com.ph) in case of discrepancies or signs of package tampering.

Do You Offer Free Shipping?

We have an ongoing free shipping promo for any order that reaches a minimum purchase of P1,500.00. We may also offer free shipping promotions during campaigns.

How do I track my order?

Once an order has shipped, customers can contact our customer service for order status. Our courier partner will contact you on the day of delivery.

EXCHANGE POLICIES

What should I do if I receive damaged items?

Beautybar takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent damages and/or breakages. In case of receipt of damaged items, please report thru custserv@beautybar.com.ph 

within 8 days from receipt of delivery. Exchange will not be processed without prior notification either through phone or email. Please note that the reported damaged items, will first be checked/evaluated, confirmed and approved by Beautybar before processing the exchange.

If I change my mind thinking the item does not suit me, can I request for an exchange?

Beautybar does not allow/accept any return/exchange of item due to customer’s change of mind. Only damaged items due to factory defect as approved by Beautybar are allowed for exchange.

Can I exchange the items I purchased online in the stores of Beautybar?

Items purchased from the Online store can be exchanged through our Customer Service or in ANY Beautybar Store across Metro Manila.

What are needed to have the damaged item exchanged?

• It is returned within 8 days from purchase date
• Item/s should be unused, unaltered, undamaged, saleable and with original tags and packaging (if applicable)
• The original receipt or the Order Number should be presented

Will the item for exchange be replaced immediately?

Upon receipt of the item, Beautybar will evaluate and confirm if the item is acceptable for exchange. The following items shall not be accepted:

• Damage caused by extensive use of the product and normal wear and tear
• Damage caused by wrong use of cleaning products or washing instructions
• Damage caused by customer’s improper handling
• Merchandise already altered
• Sale and Promo Items
• Accessories, Counterfeit products, Items purchased abroad
• Personal care items like socks, tights, hosiery and used items (for hygiene reasons)

Once item is approved for exchange, Beautybar will give the customer a unique Exchange number or a New Order Number to be used as reference for the approved exchange transaction.

Is it possible to get a different item to replace my original purchase?

Beautybar will replace the item with exactly the same item. If the item is no longer available, Beautybar will coordinate with the customer for a suitable replacement.

Is there a fee for delivery of the replaced item?

Beautybar will shoulder the courier/shipping expense for one time exchange of Regular Priced Items Only. For the succeeding exchange and exchange of Sale Items, Beautybar shall charge the Shipping Fee to the customer. For damaged items (due to factory defect), delivery of the replacement item to the customer shall be free of charge.